Great Technology Drives Great Documentation

"It’s our preferred weapon of choice. It’s an application that always works, and anybody can use it."

- BROCK MERWIN
GENERAL MANAGER, PAUL DAVIS RESTORATION
SUBURBAN MARYLAND & DC

THE SOLUTION

Merwin’s team knew Encircle was the right solution the moment they tried it. Producing more than 50 reports a day, Merwin adds, “Encircle is such a time saver for us. It helps us move fast and efficiently. My whole team is confident in our Encircle process, which allows us to easily communicate very detailed information with stakeholders.” He remembers generating a 24hr report within the Encircle app in minutes while still standing on the client’s driveway. He doesn’t typically endorse things, but he enthusiastically endorses Encircle because of its ease of use and professional quality.

The Encircle platform offers Merwin’s team self-contained, readable reports that include photos, videos, notes, and any other detail they need for claim documentation. Having all the information at their fingertips has streamlined the process and made generating a world-class report quick and easy. The amount of content required for a report no longer correlates with the time required to prepare it. The easy-to-use app has motivated field teams to provide more information without causing unnecessary delays and frustration.

Even better, Merwin’s team can share information with their stakeholders - improving the quality of the claim experience for their customers. Plus, cycle times for their claim process have been reduced from 100 days to 40. Merwin credits Encircle with this reduction and with significantly impacting their compliance scores.

The industry wants you to prove everything, Merwin explained. “They’re trusting us to be accurate in our scopes and great reporting ensures that happens. You need the details to get paid. Encircle is a requirement for us to manage our high volume business and protect our margins.” Moreover, if there’s a dispute with a customer they can alleviate it by pulling up photos and documents - eliminating the problem before it even happens.